Refund Policy

We stand behind our Service and want you to be fully satisfied. If you are not completely satisfied with ArtConsole, you may request a full refund within 14 days of your initial subscription purchase.

• Eligibility: This 14-day guarantee applies solely to your first subscription payment. Renewals or subsequent purchases are not eligible.
• How to Request: Please contact our support team within 14 days of your initial purchase to request your refund.

You may cancel your ArtConsole subscription at any time through your account settings.

• Access Post-Cancellation: If you cancel your subscription before the end of your current billing cycle, you will retain access to your workspace and User Content until the cycle concludes.
• No Automatic Proration: Canceling your subscription stops future charges but does not automatically trigger a refund for the remaining time in your current billing cycle.

ArtConsole offers flexible month-to-month billing for gallery management.

• Non-Refundable: Payments for monthly subscriptions are non-refundable. We do not provide credits, refunds, or prorated billing for partial months of service, or for months where the account remained active but unused.

We offer annual subscription plans at a discounted rate for long-term gallery operations.

• Early Cancellation: If you choose an annual plan and decide to cancel before the year is up, we generally do not offer prorated refunds for the unused months.
• Renewal Notices: We will send you a reminder email prior to your annual subscription auto-renewing, giving you the opportunity to cancel before the charge is processed.

While our general policy is non-refundable, we review specific situations on a case-by-case basis to ensure a fair experience.

• Billing Errors: If you believe you were charged in error (e.g., duplicate charges), please contact us within 30 days of the charge. We will investigate and issue a full refund for any verified billing mistakes.
• Service Outages: In the unlikely event of extended, critical service disruptions that severely impact your ability to manage inventory, track sales, or issue invoices, we may, at our sole discretion, issue subscription credits.

If your account is suspended or terminated by ArtConsole due to a violation of our Terms of Service (e.g., engaging in prohibited conduct, intellectual property infringement, or platform abuse), you will not be eligible for a refund of any kind for any remaining subscription period.

We understand that your User Content—including your artwork inventory, client records, and sales data—is vital to your gallery.

• Data Export: Upon cancellation or expiration of your subscription, you will be given a grace period to export your data before your workspace is restricted. No refunds will be issued in lieu of data access.

We reserve the right to modify or replace this Refund Policy at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Policy.

If you have any questions about this Refund Policy or need assistance with your billing, please contact us at:

• Email: [email protected]
• Phone: +1 (437) 776-8629